Return & Refund Policy

Effective Date: April 24, 2025

At GLADIUS, we stand behind the power of discipline and the quality of our products. If you're not satisfied, we're here to make it right — within reason and fairness.

🔁 Return Eligibility

You may request a return within 14 days of delivery, if:

The item is unused, unopened, and in original condition and packaging.
You have contacted us first at gladiusmen.off@gmail.com to initiate the return process.
You provide your order number and any requested photos if applicable.

❌ Non-Returnable Items

For hygienic and safety reasons, we do not accept returns on:

Used or opened LED masks
Items marked as Final Sale
Gift cards or downloadable content

We reserve the right to refuse returns that do not meet our conditions.

💵 Refunds

Once your return is received and inspected:

If approved, we’ll refund the full amount minus the original shipping fee.
Refunds are issued to your original payment method within 7–14 business days.

We’ll notify you by email once your refund has been processed.

📦 Return Shipping

Return shipping costs are the customer’s responsibility, unless the product is defective or incorrect.

We recommend using a tracked shipping method, as we are not responsible for returns lost in transit.

⚠️ Damaged or Defective Products

If you receive a damaged or defective item, contact us within 48 hours of delivery with:

Your order number
Clear photos or videos of the issue

We’ll replace the item or offer a refund based on the situation.

🚫 Exchanges

Due to limited inventory and hygienic considerations, we do not offer direct exchanges. If you want a different product, please return the original (if eligible) and place a new order.

💬 Questions?

For any return or refund inquiries, contact us at:

📧 gladiusmen.off@gmail.com
🌐 www.gladiusmen.com