Question 1

How long will it take to receive my order?

Accepted Answer

Orders are processed within 24–48 business hours. Estimated delivery is 5–8 business days for USA standard shipping, 3–5 business days for USA express shipping, and 5–10 business days for international orders. Remote areas may take longer.See details

Question 2

How to track my order?

Accepted Answer

After your order ships, you’ll receive a tracking link by email. If you have not received it after 3 days, contact gladiusmen.off@gmail.com.See details

Question 3

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Question 4

Do you offer free shipping?

Accepted Answer

Shipping is available within the United States and to selected international countries. Delivery times vary by shipping method and location.See details

Question 5

What is your return policy?

Accepted Answer

GLADIUS Shilajit first orders are covered by a 90-day Empty Box Guarantee for up to 3 boxes; request a refund within 90 days of your first delivery by emailing your order number, a photo of the boxes, and a brief explanation. Apparel and other non-supplement items may be returned within 30 days if unworn, unwashed, unused, and in original condition with tags. Return shipping is the customer’s responsibility unless the item is defective or incorrect. Original shipping fees are not refunded.See details

Question 6

Can I exchange an item?

Accepted Answer

We do not offer direct exchanges. Return the original item if it is eligible, then place a new order.See details

Question 7

Can I cancel or change my order?

Accepted Answer

If you need to cancel or modify your order, please contact us as soon as possible at contact@gladiusmen.com. Orders that have already been processed may not be eligible for changes.

Question 8

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express) as well as Shop Pay, Apple Pay, Google Pay.

Question 9

Do you accept store credit?

Accepted Answer

We accept store credit as a payment method.

Frequently Asked Questions